UPS Delivery Intercept

UPS has recently implemented a new service called Delivery Intercept that allows customers to stop a package mid shipping process and change its destination with a few simple clicks. Next year when UPS has fully implemented the technology, it will have spent $600 million on the project. This technology is in-part thanks to already existing technology that allows UPS and its customers to track packages instantly. Every UPS deliveryman is equipped with a device that scans packages and relays the information of where they are to a central database that is able to be checked by the customer who sent it.

This new information technology by UPS is great news for businesses using UPS to ship products. Mistakes in shipping can now be corrected for a small cost rather than having to lose precious time and money to entirely reship the product after it reaches the original destination. I think this technology will totally reshape the way businesses transport large scale shipments because it gives them somewhat of a security blanket in shipping and allows them to ship packages without having to hesitate on if the destination is completely confirmed. I think this will allow businesses to ship products faster on average, thus decreasing the overall shipping process time. This increases trust in UPS by both customers receiving products and by businesses shipping products.

This technology is also great for UPS because more large businesses will choose to use UPS for all shipping needs. Being the only shipping company with a service like this allows UPS to stand out among all shipping companies, which I think it points out very effectively in its humorous “white board” commercials. Since most packages that are shipped are from businesses, convincing more businesses to use UPS is a very profitable prospect for UPS. UPS is creating a larger name for itself by its new and innovative information technology.

I believe that there are a few very well known shipping companies such as USPS, FedEx, DHL, and UPS. I feel that in the past it has been hard for one shipping company in particular to stand out from the rest of the group. But now, I feel that UPS stands out among the group as having the most innovative and advanced information technology. This is exactly their goal. UPS is marketing themselves as the shipping company that is the most time and cost effective through its advances in technology. This bodes well for UPS in the large business aspect of the shipping industry.

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